"Center For Change Excellence"
Carla Carter & Associates has served clients in both private and public sectors by providing strategic direction and experienced change management consulting that has achieved impressive gains in business results, customer satisfaction, and employee development. This management consulting firm has a best management practices foundation that gives its clients a competitive advantage!
Offering consultation, facilitation, and training, Carla Carter & Associates values long term customer relationships and delivers services that achieve both short and long term objectives.
ORGANIZATION IMPROVEMENT
- Strategic Planning
- Performance Measurement
- Customer and Employee Satisfaction Surveys
- Organization / Baldrige Assessment
- Benchmarking and Transfer of Best Practices
- Quality Improvement / Quality Systems
- Organization Design / Corporate Restructuring
- High Performance Work System Design
- Business Process Improvement
- Corporate Teambuilding
- Knowledge Management Strategy
HUMAN RESOURCE DEVELOPMENT
- Leadership Development Training
- Management Training / Supervisory Training
- Team Training
- Employee Satisfaction / Culture Surveys
- Competency Model Development
- Organizational Development
- Performance Management Systems
- Reward and Recognition Systems
- Internal Consultant Technology Transfer
- Needs Assessment/Instructional Design
- Training and Master Training Delivery