Direct To You Productions LLC

We’re the company that isn’t happy until you are!

Your business receives phone calls throughout the day for a variety of reasons, and as “business as usual” goes, it’s inevitable some of those calls will need to be placed on hold. Surveys have reported the average person spends several hours every year just waiting on-hold!

Of course you’d prefer to never place a call on-hold, but sometimes you have no choice.  And regardless of why it happens, you now have a unique opportunity to provide callers with a pleasant experience while they’re waiting. Professional on-hold recordings immediately create an image of your business, and an opportunity to inform callers of the various services you offer.  The time can be used to tell callers about new products or services, advise them of your hours, let them know about current promotions, or direct them to your website…but most importantly, keep them engaged!  It’s also the perfect opportunity to let callers know what sets you apart from your competition.


It all begins with the magic of the right words.  We’re skilled at getting your message across in a way that’s representative of you and your business. At Direct To Your Productions, we understand how important your on-hold message is, especially since it’s often the first impression callers receive of your business.  With our membership in OHMA (On-Hold Messaging Association) and a BBB A+ rating you can be sure your first impression will be outstanding!  Our clients may start with us because there isn’t a long term agreement to sign, but they stay with us because they recognize the value and quality of service we provide.

SERVICES
On-Hold Messaging
Savvy business owners have realized that hold time can be an amazing opportunity to make connections with clients, prospects and patients. This valuable opportunity can be used to promote your business, up-sell products and services and provide helpful information by using well crafted on-hold messages, produced specifically with your target market in mind. We make it easy, affordable and effortless to quickly put our service in place. If you’d rather just play licensed music with no message added, we can do that too.

IVR /Auto-Attendant Recordings
Have you ever thought about the first voice your callers hear when they contact you? Interactive Voice Response (IVR), also called Auto Attendant Messaging, quickly connects calls to the correct department or staff member.  These recordings offer options of pre-recorded choices for your callers to select from, meaning zero disruption to your staff and the immediate direction of calls to the appropriate department or person. Whether you’re a small business or a large corporation, a professionally recorded IVR message ensures your callers quickly get to the right department or person.

Overhead Music for Your Business
You can also create a positive experience for your business with overhead music.  Engaging your visitors with overhead music provides an opportunity to grab their attention and grow your business.  Music can change the way people feel,  encouraging them to stay longer and to return again later if they had a pleasant experience.  Music can drive the mood of your business: calm and relaxing, high energy and motivating or anything in-between.  If appropriate, the thoughtful use of voice messages integrated with the overhead music creates advertising opportunities which can directly improve your revenue. As an added benefit, research has shown that music can also improve employee attitudes, resulting in employees who are more alert, work faster and are more productive throughout the day.