BBB Standards For Trust

BBB Standards For Trust represent good business practices generally and BBB Accreditation Standards specifically...

> Build Trust

Establish and maintain a positive track record in the marketplace.

 
> Advertise Honestly

Adhere to established standards of advertising and selling.

> Tell The Truth

Honestly represent products and services, including clear and adequate disclosures of all material terms.

> Be Transparent

Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees, and procedures that bear on a customer’s decision to buy.

> Honor Promises

Abide by all written agreements and verbal representations.

> Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

> Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

> Embody Integrity

Approach all business dealings, marketplace transactions, and commitments with integrity.