Air Conditioning & Heating Services For The Entire Phoenix Area.
Penguin Air serves the air conditioning repair, install and
plumbing needs of the residents of Phoenix and the surrounding areas. Penguin's commitment to excellence is firm.
That’s why we offer:
The Penguin Experience…
When you call to schedule an appointment, a friendly and patient, Customer Service Representative (CSR) will listen to your needs and respond accordingly. If you need an appointment, you will be scheduled as close as possible to your date and time needs, if not exactly.
Your information and call notes from the CSR will be fully dispatched to a highly trained and professional HVAC technician. Your tech will call you on their way to your home, so you know exactly when they will be arriving. Our technicians are background checked and drug tested before being hired. Therefore, you can rest assured that you will be meeting a safe, and trust-worthy technician for your appointment.
When you answer your door, our friendly technician will be standing there in a clean, tucked-in, all white uniform, boot covers on their feet and standing on a red carpet rolled out at your door step. This is all done on every visit, to show our professionalism and respect for you and your home.
Once you welcome our technician into your home, you will be asked to describe the problems you are having. Our expert technician will then be off to diagnose the problem by assessing your system. Before making any repairs, you will be informed of what the diagnosis is and what you can expect for the price. If you approve the proposed updates, the technician will then move forward with either making the repair or ordering your new system if need be.
If the problem requires a repair, the technician will work hard and diligently to complete the repairs that day. If you are ordering a new HVAC system, you can expect our install crew to be at your home based on when you schedule the installation. In most cases, this can either be a same-day install or an install within 24-hours, depending on our install schedule and equipment at hand.
After the repair is made or the system is installed, your technician will wrap things up and leave you with a full explanation of the repairs made and the operation of your new system works. You will also receive an invoice with descriptions of everything done that day. Lastly, our techician will asking for your feedback on how we did so we can make sure you were 100% satisfied. We want to make sure you are a happy Penguin Air & Plumbing customer.
We look forward to working with you in the future and are excited for the opportunity to make your home another “Penguin home”.
Give us a call today at 480-747-6803 or request an appointment online to get started!
3710 E University Dr Ste 1
Phoenix, AZ 85034
