Town Square Energy LLC

Town Square Energy is a community-based electricity company.

 Our aim is to provide you with more choice, and an alternative to your electric supplier. We are wholesale energy experts, and we translate our experience into market-leading value for our customers. We are a forward-thinking, values-driven company that measures multiple bottom lines, and we efficiently aim to build your trust, and serve you to the highest of standards.

As a privately-owned company based out of Minneapolis, we are nimble and responsive to market changes and our wholesale operations leverage experience in every major deregulated market in North America. Our extensive understanding of energy markets and trading allows us to provide you with the great electricity prices, and we have the skills and resources needed to build meaningful, and mutually beneficial relationships with every segment of the market.

Just because you pay the utilities to deliver your electricity, doesn’t mean you have to buy it from them too.
We provide alternative electric supply-rate options to the millions of residential and small commercial utility customers in 9 states and more than 29 utility markets.
How It Works:
Compare our electric-supply rate plans with your utility’s current standard electric rate.
Enroll your home or business in a new electric rate either online or over the phone by selecting one of our plan options in your utility service territory. Switching to Town Square Energy takes less than a few minutes and you will receive a welcome letter with all the details of your new electric rate plan.

TOWN SQUARE ENERGY AT YOUR DOOR
Have you seen us in your neighborhood? Our door to door consultants want to bring you new electric rates and exceptional customer experience we offer.  Our trained sales agents are in communities informing customers about deregulation and offering Town Square Energy plans.

MAKING AN INFORMED DECISION
The job of a Town Square Energy agent is to inform you about our price plans. You decide if the plan is right for you. You should never feel pressured or tricked into making a decision. Ask the following questions before entering into contract:

What is the price per kilowatt hour (kWh) – electric and for how long do I get that rate?  The rate and term being offered is printed on the sales form or disclosed in the Third Party Verification recording.
Will there be a switching fee? Town Square Energy does not sell plans with enrollment fees through direct sales. You should never give an agent money or credit card information.
What is the rescission period?  All Town Square Energy programs have a rescission period that varies by state.
Is there a fee if I cancel the contract early?  Some Town Square Energy plans have early termination fees. Refer to the sales forms for associated fees.
Is there a customer incentive for signing up?  From time to time, Town Square Energy may offer an incentive to sign up. The offer will be clearly printed on the sales agreement. If you do not see written documentation, it is not a Town Square Energy offer.
What happens when my contract expires?  The sales agent can show you on the sales form the renewal terms that apply to the plan being offered.

SALES VERIFICATION
All sales are required to go through Third Party Verification to ensure you agree to the exact plan details. If the sales agent made any claims or promises not verified on the call, do not enroll. If the agent tells you to “Just say yes” to the questions, do not enroll and instruct the agent to leave your home.
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AGENT REQUIREMENTS & THE TOWN SQUARE ENERGY CODE OF CONDUCT
Town Square Energy agents pass background checks, complete sales and industry training, pass our Energy Test and commit to our Code of Conduct. Town Square Energy agents agree to the following:

Conduct myself with the utmost professionalism and respect for the customer and Town Square Energy.
Always wear and display my Name Badge.
Always wear my Town Square Energy uniform.
Immediately upon request provide the name of my manager including the address, telephone number and email address for inquiries, verification and complaints.
Clearly communicate to a prospect that I represent Town Square Energy to ensure the customer understands that I do not represent the utility or any governmental agency.
Explain to the customer the difference between Town Square Energy and the local utility.
Request to speak with the Account Holder/Customer of Record with the utility.
Immediately leave the premises of a customer when requested to do so by the customer or the owner or occupant of the premises.
Use discretion when marketing to persons with insufficient English language skills, poor comprehension, an underage appearance or the elderly.
Refrain from using deceptive or misleading statements in order to see a prospect’s utility bill. I will only ask to see their bill if the prospect expresses interest in the Town Square Energy offer.
Explain to the customer that the rate is only for the specified term and any future rates are unknown.
I will not make any savings claims or imply any product benefit that is not part of the program.
Fully explain and confirm with the customer the offer, terms and all other important information required so the customer can make an informed decision.
Advise customers on utility payment assistance programs that enrolling with Town Square Energy may impact their eligibility and recommend that they verify their eligibility with their local utility.