After more than 25 years and literally thousands of customers, if there's one thing I've learned it's that the general American public is fair-minded and honest. They desire to always receive the best value for any service or product, defined by the quality and price.
We, at PlumbSmart, have made this philosophy our foundation for providing service and it's the secret to our success – great service at the best price. We also understand the many dynamics involved to be successful. The foremost aspect is our employees and their ownership of PlumbSmart. Therefore, all of our employees are owners of company. Everyone shares in the profit and costs of the PlumbSmart.
All employees are involved in the hiring and management of the people that make up PlumbSmart.
While PlumbSmart provides wages and benefits that exceed any of our competitors, we therefore require the utmost from their performance. Many years ago Sears & Roebuck coined a phrase, "the customer is always right." At PlumbSmart we believe that – even if a customer is wrong, they're right! In addition, we understand our success is guaranteed by our value. Success is absolute the more you care for your customers' wallets, even incorporating benevolence for the less fortunate. And we understand that we must do our best work for each and every customer that requests our service, for without them, there is no business.